Dr. Ross Zeltser is no longer in-network with United Healthcare as of Nov. 1

Dear Patient,

I’m writing, regretfully, to let you know that I am no longer in-network with United Healthcare and some of its affiliates like Oxford, UMR and AARP Medicare Complete as of November 1, 2020.

Hudson Dermatology is one of the few remaining independent dermatology practices in the Hudson Valley. This allows us to maintain high standards and excellent, personal care for you at reasonable cost, both to you and the insurance companies we work with. Our freedom from corporate rules lets us give you top quality care, offer the time you need and deserve, and provide accommodations like Saturday surgical hours and the ability to contact helpful humans easily when problems arise.

This is particularly important for patients with high deductibles or co-insurance. Because the rates we charge insurance companies for our services are a fraction of those of large corporate medical groups, your share of that charge is much lower as well.

Unfortunately, it has become impossible for us to provide this high level of service at the rates that United Healthcare is willing to pay us. The Covid crisis has made the situation more difficult for our patients and our practice, while insurance companies have thrived.

We have tried to negotiate a fair contract with United Healthcare for months, but despite record profits, they have been completely unyielding. Therefore, most (but not all) of our providers will be withdrawing from their network. The first will be Dr. Grigoriy Mashkevich, our plastic and reconstructive surgeon, who will no longer be in-network as of September 28.

If you would like to express your concern to United Healthcare you may email Sarah Pickard at sarah_t_pickard@uhc.com, or call her at (763) 283-3573. It is best that you use your own words, but if you’d like some suggestions you can find them below. We would very much appreciate your support.

United Healthcare patients with out-of-network benefits will be able to continue to see me and be reimbursed later by their plan. Other Hudson Dermatology providers will also continue to be available to you until their United Healthcare renewal dates arrive. You can make an appointment online with one of our providers in-network with United by visiting hudsondermatology.com/offices or calling our offices.

We will send you more information about your specific plan in the weeks ahead. Importantly, this announcement does not affect patients with The Empire Plan administered by United (NYSHIP) or patients who have supplemental (secondary) plans issued by United or patients who have supplemental (secondary) plans issued by United.

We thank you for your understanding and for trusting your skin needs to us. We hope you’ll take a moment to support us in our effort to continue to serve our United Healthcare patients with the best care we can.

Dr. Ross Zeltser

Suggested Email to United Healthcare

Dear Ms. Pickard,

I recently learned that my dermatology provider from Hudson Dermatology will no longer be in-network with United Healthcare. This is very disappointing to me. I have been a patient of Hudson Dermatology for a number of years and have been very pleased with my care. Hudson Dermatology physicians are knowledgeable, caring and compassionate.

Hudson Dermatology is one of the few independent dermatology practices in our area and it is sad that United Healthcare does not support independent groups, despite your high profits. This certainly seems to go against your claim that UHC “delivers high quality care, responsive to the needs of each person and the communities in which they live.”

To the extent possible, I will continue to see my Hudson Dermatology provider on an out-of-network basis. Failing that, I will be looking for an insurance plan that will allow me to take care of my health care needs without having to abandon my provider at Hudson Dermatology.

But I would urge you to make some accommodation that will permit me to continue seeing my chosen dermatologist without this inconvenience.